The Silver Level SLA covers essential IT services and basic support tasks required for daily operations. It ensures effective management of hardware and software, user support and training, and prompt resolution of basic IT issues.

• Maintain and manage hardware inventory.
• Ensure compliance with software license requirements.
• Provide on-site support for basic hardware issues.
• Offer remote support for software-related problems.
• Perform basic virus checking and removal.
• Maintain documentation and a knowledge base for efficient issue resolution.

• One on-site visit per workstation per month
• Two remote support sessions per workstation per month

• Hardware Inventory and Management
• Software License Management
• On-Site Support: Basic hardware fixes (network cables, points)
• User Training and Support
• Remote Support for End Users
• Documentation and Knowledge Base
• Basic Virus Checking and Removal