The Platinum Level SLA provides the most comprehensive IT support, including advanced management for cloud services, mobile devices, and regulatory compliance, suitable for scalable and complex IT environments.

• Optimize cloud services.
• Utilize RMM tools for proactive management.
• Implement MDM solutions for mobile security.
• Manage virtualization environments.
• Ensure compliance with regulatory standards.
• Manage email and communication systems.
• Perform patch management for security.

• Two on-site visits per workstation per month
• Five remote support sessions per workstation per month
• Unlimited on-site and remote support for servers

• Hardware Inventory and Management
• Software License Management
• On-Site Support: Basic hardware issues
• User Training and Support
• Remote Support for End Users
• Documentation and Knowledge Base
• Basic Virus Checking and Removal
• Cloud Services Management
• Remote Monitoring and Management (RMM)
• Mobile Device Management (MDM)
• Virtualization Management
• Compliance and Regulatory Support
• Email and Communication Systems Management
• Patch Management