Call : +267 3933779

Gaborone & Francistown Office

Gaborone Office Plot 168, Unit 4, Gaborone International Commerce Park -------------------------------------------------------------- Francistown Office Plot 488/490 Haskins Building, Blue Jacket Street --------------------------------------------------------------

Call: (+267) 393-3779

Make Free Consultation

Monday To Friday

08:00 AM - 5:00 PM Saturday, Sunday & Public Holidays: CLOSED

Why You Should Choose Our Gold Level SLA

Up to 25 desktop sets (PC, monitor, mouse, keyboard, small printer, UPS), 1 Windows Server, and mobile devices.

Quality of Work
Affordable Cost
Customer Support
Data Security

The Gold Level SLA enhances the Bronze Level services with additional proactive measures for performance, cybersecurity, and infrastructure management, ensuring stability and efficiency.

  • Optimize system performance.
  • Develop and implement disaster recovery plans.
  • Provide cybersecurity measures.
  • Monitor and maintain network stability.
  • Manage servers and databases effectively.
  • One on-site visit per workstation per month
  • Two remote support sessions per workstation per month
  • Three on-site visits for the server per month
  • Unlimited remote support for the server
  • Hardware Inventory and Management
  • Software License Management
  • On-Site Support: Basic hardware issues
  • User Training and Support
  • Remote Support for End Users
  • Documentation and Knowledge Base
  • Performance
  • Basic Virus Checking and Removal
  • Optimization
  • Disaster Recovery Planning
  • Cybersecurity Services
  • Network Monitoring and Maintenance
  • Server and Database Management