The Gold Level SLA enhances the Bronze Level services with additional proactive measures for performance, cybersecurity, and infrastructure management, ensuring stability and efficiency.

• Optimize system performance.
• Develop and implement disaster recovery plans.
• Provide cybersecurity measures.
• Monitor and maintain network stability.
• Manage servers and databases effectively.

• One on-site visit per workstation per month
• Two remote support sessions per workstation per month
• Three on-site visits for the server per month
• Unlimited remote support for the server

• Hardware Inventory and Management
• Software License Management
• On-Site Support: Basic hardware issues
• User Training and Support
• Remote Support for End Users
• Documentation and Knowledge Base
• Performance
• Basic Virus Checking and Removal
• Optimization
• Disaster Recovery Planning
• Cybersecurity Services
• Network Monitoring and Maintenance
• Server and Database Management