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Privacy Policy

Last updated:

04 June 2025

Information Technology Integrators (ITi) is committed to protecting the privacy and security of all our clients, partners, and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This privacy notice for ITi Botswana (doing business as ITi, “we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website or social media application, or any website of ours that links to this privacy notice.

Engage with us in other related ways, including any sales, marketing, or events.

WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, and when you participate in activities on the Services.

  1. Personal Information
    The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include, but is not limited to, the following:
  • Names
  • Addresses
  • Contact information
  • Product/service enquiry and history with us

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

  1. Technical Data
    We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

    We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this data may include your IP address (or proxy server), device and application identification numbers, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

    Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. This may include your IP address, information about your activity in the Services (such as date/time stamps, pages visited, etc.), and device event information (such as system activity, error reports or “crash dumps,” and hardware settings).

    This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

 

  1. Cookies
    We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. If applicable, we may use third-party analytics or advertising cookies. Please refer to our Cookie Policy for more information.

HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  1. To facilitate account creation and authentication and manage user accounts.
  2. To deliver and facilitate delivery of services to the user.
  3. To respond to user inquiries and offer support.
  4. To send administrative information, including updates to our terms and policies.
  5. To communicate with you and provide customer support.
  6. To fulfill and manage your orders, payments, returns, and exchanges.
  7. To enable user-to-user communications.
  8. To request feedback about your experience with our Services.
  9. To send marketing and promotional communications, in line with your preferences.
  10. To deliver targeted advertising tailored to your interests and location.
  11. To comply with legal obligations and protect our rights and safety.
  12. To improve our website, products, and services through data analysis.
  13. To identify usage trends and improve user experience.
  14. To determine the effectiveness of our marketing campaigns.
  15. To save or protect an individual’s vital interest, such as preventing harm.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

  1. Vendors, Consultants, and Other Third-Party Service Providers
    We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information. We have contracts in place with these third parties to safeguard your personal information.

    Categories of third parties may include:
  • Cloud Computing Services
  • Communication and Collaboration Tools
  • Data Analytics Services
  • Data Storage Service Providers
  • Government Entities
  • Payment Processors
  • Performance Monitoring Tools
  • Sales and Marketing Tools
  • Social Networks
  • Website Hosting Service Providers

Our services may link to third-party websites or applications. We do not guarantee the safety or privacy of the data you provide to any third parties. You should review their policies and contact them directly with any concerns.

  1. Legal Obligations
    We may process your information to comply with legal obligations, cooperate with law enforcement, or defend our legal rights.

 

Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner or controlling entity.

HOW LONG DO WE KEEP YOUR INFORMATION (DATA RETENTION)?

We retain your personal information only as long as necessary for the purposes outlined in this notice, unless a longer retention period is required by law. When no longer needed, we will delete or anonymize your data, or securely store it until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE (DATA SECURITY)?

We implement appropriate technical and organizational measures to protect your personal information. However, no system is 100% secure. You should access our Services within a secure environment and understand that transmission of personal information is at your own risk.

WHAT ARE YOUR PRIVACY RIGHTS?

  1. Withdrawing Consent: You may withdraw your consent at any time by contacting us.
  2. Opting Out of Marketing: You can unsubscribe from marketing communications via the unsubscribe link or by contacting us.
  3. Other Rights:
  • Access and Correction: You may request access to or correction of your personal data.
  • Data Portability: You may request a copy of your data in a machine-readable format.

Deletion: You may request deletion of your data, subject to legal obligations.

DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this notice periodically. The updated version will be indicated by a revised date and will be effective once accessible. We may notify you of material changes via email or prominent notice.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or concerns, please contact us at::

ITi Botswana
Unit 4, Plot 168 Commerce Park Rd, Gaborone
+267 393 3779
sales@itibots.com

 

 

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